Effective as of: 06th May, 2023
Protecting your privacy is a top priority at RoboResponseAI, and we take our responsibility to safeguard your personal information very seriously. This privacy policy applies to the collection of information by Technitive Solutions Pvt Ltd, doing business as RoboResponseAI ("RoboResponseAI," "we," "us," or "our") through our website and services (collectively, the "RoboResponseAI Service").
Please read this privacy policy carefully before using the RoboResponseAI Service. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this privacy policy.
Please note that this privacy policy only covers information collected through the RoboResponseAI Service. Our commitments to our customers and service providers are governed by a separate Data Protection Addendum, and this privacy policy is also subject to and governed by our Terms of Use. Any words that are capitalized in this privacy policy but not defined here will have the same definition as provided in our Terms of Use.
The commitment we make to our employees are guided and controlled by our internal regulations and policies for employment. We are committed to maintaining transparency with our customers and employees and safeguarding your data privacy at all times.
To use certain features of the RoboResponseAI Service, you will need to create an account. We will ask you to provide us with certain information, including personally identifiable information and non-personally identifiable information. We may also obtain personally identifiable information from you if you contact us with questions or comments.
We collect two types of information: personally identifiable information and non-personally identifiable information.
Personally Identifiable Information refers to any information that can be used to identify or contact you, such as your name, job title, company name, IP address, address, email address, telephone number, and billing or credit card details.
Non-personally identifiable information refers to information that cannot be used to identify or contact you on its own, such as demographic data (e.g., age, gender, profession), IP addresses, browser types, and domain names. This information may also include statistical data about the use of the RoboResponseAI Service. When non-personally identifiable information is combined with other identifiers such as your zip code and street address, it may become part of your personally identifiable information if it enables your identification. However, if the same pieces of information are taken alone or combined only with other non-personally identifiable information such as your account preferences, they may be considered non-personally identifiable information.
We do not engage in the sale of any data, including your personal data. Our collection and processing of your personal data is in compliance with relevant data protection and privacy laws. Certain personal data needs to be collected and processed in order to grant you access to RoboResponseAI.
By creating an account with us, you have agreed to provide this data in order to access our services. You maintain the right to withdraw such consent at any time.
We gather data about your usage of our Services, such as browsing our websites, clicking on links, accessing certain features, and performing specific actions within the Service, which may include:
Services Usage Information: We collect information about your use of the RoboResponseAI Service, such as the features you use, teams you belong to, attachments you upload, and search terms you use. We also gather data on the individuals and teams you engage with and your mode of interaction with them, including your most frequent collaborators and communication patterns.
Information on Device and Connection: We collect information about your device, such as the type of device you use, your connection settings, operating system, browser type, IP address, and crash data. We may use your IP address to approximate your location and provide you with a better Service experience.
Cookies and Other Tracking Technologies: We may use cookies, web beacons, device identifiers, and pixels to recognize you across different devices and to provide certain functionality. For more information about how we use these technologies and how you can control or opt out of them, please see our Cookies Policy.
Log Files: We gather non-personal information via Internet log files, which include user IP addresses, browser types, domain names, and anonymous statistical data related to the use of the RoboResponseAI Service. This data helps us analyze trends, monitor and administer the Service, and gather general demographic information.
We may combine this information with personally identifiable data for the purpose of personalizing your experience on our Service and for evaluating it.
Other service users, third-party services, and our business and channel partners provide us with information about you.
Other Service Users: We may receive information about you from other users of the RoboResponseAI Service. For example, other users may mention you in a conversation, or they may upload content about you. We may also receive your email address from other users if they invite you to use the RoboResponseAI Service.
Third-Party Services: We may receive information about you when you or your administrator link third-party services to your RoboResponseAI account. For example, you may integrate our Services with other services you use to access, store, share, and edit certain content. The information we receive from these services depends on their settings, permissions, and privacy policies.
Other Partners: We may receive information about you and your engagement with RoboResponseAI Services from third-party partners. These partners could be advertising or market research firms that provide us with information about your interest in our Services and online advertisements. We may also receive information that you have made publicly available online or through your device or browser data.
We collect information about you when you use our platform. This includes when you browse our website, use our application, and take certain actions within our platform.
Opt-out: You have the right to opt-out of direct marketing communications, automated decision-making and/or profiling, our collection of sensitive personal data (if any), or any new processing of your personal data that we may carry out beyond the original purpose. Please note that if you opt-out, some features of the platform may be ineffective. You may contact us anytime to opt-out.
Access: You have the right to access the information we hold about you at any time. You can do so by either exporting your team's data if you are an administrator or by contacting us directly.
Amend: If you find any inaccuracies in your personal data, you can contact us to update or correct it.
Move: Your data is portable, which means you can move it to other service providers as you wish.
Erase and Forget: You have the right to request that we erase your data when it is no longer relevant or is incorrect.
For any queries related to your personal data and how we use it, you can get in touch with us via email at support@roboresponse.ai.We may transfer, store, and process your data, including personal data, outside the country in which you reside. By utilizing our platform, you consent to the transfer, storage, and processing of your data, subject to the terms of our Data Protection Addendum. We will make every reasonable effort to safeguard your data and comply with this policy.
We will keep your personal data only for the necessary duration required for you to use our platform and receive our services unless a longer retention period is required or permitted by law.
We will use the information we collect for the following purposes:
The information we collect helps us gain insights into the RoboResponseAI Service's user base. We may use it to contact you for customer service and billing purposes and to facilitate targeted advertising. Additionally, we send a welcome email to new account holders, as well as emails related to invitations, demos, webinars, newsletters, and reactivating inactive accounts. Rest assured, we always offer an unsubscribe option in any email communication we send you.
We will not sell your personal data to third parties or use it for purposes other than those outlined in this privacy policy unless we have obtained your consent to do so or are required to do so by law.
We take the security of your information very seriously and have implemented appropriate technical and organizational measures to protect it. We use industry-standard security protocols to protect your information during transmission and storage, and our employees and contractors are required to adhere to strict confidentiality policies.
You have the right to access, correct, update, or delete your personal information at any time by contacting us at support@roboresponse.ai. You also have the right to object to the processing of your personal data, to restrict the processing of your data, and to receive a copy of your data in a structured, machine-readable format.
The RoboResponseAI Service is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that we may have inadvertently collected personal information from your child, please contact us immediately so we can take appropriate action.
We reserve the right to modify this privacy policy at any time, so please review it periodically. If we make any material changes to this policy, we will notify you by email or through the RoboResponseAI Service. Your continued use of the RoboResponseAI Service after the effective date of any changes to this policy constitutes your acceptance of those changes.
We respect your privacy and do not disclose your information to third parties outside of RoboResponseAI except as outlined in this Privacy Policy, the Cookie Policy, or the RoboResponseAI Data Protection Addendum or as authorized by you.
We may disclose your information, including personally identifiable information, in good faith when required to comply with an applicable statute, regulation, rule, subpoena, search warrant, court or regulatory order, or other valid legal process. We may also disclose personally identifiable information in special circumstances, such as when we have reason to believe that it is necessary to identify, contact, or bring legal action against someone who may be violating our Terms of Service, detect fraud, or protect the safety and security of our users, the RoboResponseAI service, or the public. We are subject to the investigatory and enforcement powers of the relevant authorities.
In certain cases, we may need to disclose an individual's personal information to public authorities in response to a lawful request, such as for national security or law enforcement reasons.
We may use the services of independent contractors, vendors, and suppliers ("Outside Service Providers" or "Outside Contractors") to offer specific products or services related to the RoboResponseAI chatbot, such as hosting, payment processing, fraud detection, and mailing list management. In the course of providing these services to us, these Outside Service Providers may access information collected through the RoboResponseAI service, including personally identifiable information. We require that these providers agree to protect the privacy of your information, consistent with this Privacy Policy and applicable laws, and to not use or disclose your information for any purpose other than to provide the products or services for which they were contracted or as required by law.
In the event that RoboResponseAI or Technitive Solutions Pvt Ltd undergoes a sale, merger, or transfer of its assets, including all or substantially all of its business, or in the event of a bankruptcy, reorganization, or similar proceeding, we reserve the right to transfer any and all information we have collected from or about you to the relevant third party. Such transfer will be subject to the terms of this Privacy Policy and any other relevant agreements, and the acquiring entity will have to comply with the applicable privacy laws and regulations. In the unlikely event of such a transfer, we will notify you via email or by placing a prominent notice on our website.
We may share your information, including personally identifiable information, with our Corporate Affiliates. For the purpose of this Privacy Policy, a "Corporate Affiliate" refers to any person or entity that is directly or indirectly controlled by, controls, or is under common control with RoboResponseAI, whether through ownership or otherwise. Any information that we share with our Corporate Affiliates will be treated in accordance with the terms of this Privacy Policy.
When you access other websites or services through the RoboResponseAI Service, please note that this Privacy Policy does not apply to the privacy practices of those websites or services. We suggest you read the privacy policies of each website or service you access. This Privacy Policy only pertains to information we collect through the RoboResponseAI Service.
We take measures to safeguard your information and maintain its security, including physical, electronic, and managerial procedures to prevent unauthorized access, protect against data breaches, and ensure proper use of your information. However, no security system is entirely foolproof, and errors or intentional misconduct can occur. If the law imposes a duty to protect your personally identifiable information, you agree that intentional misconduct will be the standard used to measure our compliance with that duty.
We may transfer personally identifiable information collected through the RoboResponseAI Service to our personnel or third parties located throughout the world. The RoboResponseAI Service may also be hosted and viewed anywhere in the world, including in countries without data protection laws. By using the RoboResponseAI Service and submitting your information, you agree to the trans-border transfer and hosting of that information. If you are accessing the RoboResponseAI Service from a jurisdiction with personal data regulations that differ from those of the United States, please note that all aspects of the RoboResponseAI Service are subject to the laws of the United States and the State of California, USA, regardless of your location.
Although we acknowledge that the EU-US Privacy Shield Framework, established by the US Department of Commerce to regulate the collection, use, and retention of personal information from European Union member countries, may no longer be a valid transfer mechanism for data transfers to the European Economic Area, we still comply with the principles laid down in the framework as additional measures to ensure our users' privacy. RoboResponseAI has certified its adherence to the Privacy Shield Principles, which include Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, Recourse, Enforcement, and Liability. In case of any discrepancy between the Privacy Shield Principles and the policies outlined in this Privacy Policy, the more restrictive policy will apply. To know more about the Privacy Shield Program and view our certification page, please visit https://www.privacyshield.gov/.
We commit to resolving complaints about your privacy and the collection or use of your personal information in compliance with the EU-US Privacy Shield Principles. If you are an individual from the European Union and have any inquiries or complaints regarding this privacy policy, please contact us at support@roboresponse.ai
California Privacy Rights:
At RoboResponseAI, we comply with the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), as set forth by the State of California. If the CCPA applies to your personal information, this Privacy Policy provides you with information on how to request access to and deletion of your personal information, as well as receive information about our privacy practices.
We do not sell the personal information we collect and only share it as described in this Privacy Policy. To learn more about the personal information we have collected over the last 12 months and the categories of sources of such information, please refer to the "data we gather automatically when you use our services" and "Data obtained from alternative sources" sections. We collect this information for business purposes as outlined in the "How do we use your information" section and share it with third-party categories as described in the "Disclosure of Information to Third Parties" section. Please note that we do use third-party cookies, as explained in the "Cookie Policy" section.
California consumers may exercise their rights under the CCPA by contacting us at support@roboresponseai.com. Upon receiving a request, we will verify your request using the information associated with our services, including your email address, and may require government identification. If you wish, you can also authorize an agent to make requests on your behalf.
Unless we state otherwise in this Privacy Policy or the Data Protection Addendum, we will use your personally identifiable information only for the purposes mentioned above or as disclosed when you provided us with such information. We require your explicit consent before using your personally identifiable information for any other purposes. If you wish to opt-out of receiving certain marketing communications from us, you may click the unsubscribe link provided at the bottom of all such communications, visit our website at roboresponseai.com/remove, or send us an email.
RoboResponseAI does not currently take any action in response to Do Not Track requests.
You have the right to request updates or corrections to the information Technitive Solutions collects, depending on your relationship with us.
As a customer, you have the right to request the restriction of certain uses and disclosures of your personally identifiable information. You can contact us to update or correct your personal information, change your communication preferences, or delete your personal information from our systems. However, please note that this will not affect other information we maintain or information we have already provided to third parties in accordance with this Privacy Policy.
To ensure the security of your information, we may take reasonable steps, such as requesting a unique password or verifying your identity, before granting access or making corrections. It's important that you keep your account information and password confidential.
While we will do our best to update, correct, change, or delete your personal information, please note that it may not be technically possible to remove every record of your information from our systems. Additionally, we may need to retain certain information to protect against accidental loss, backup our systems, or comply with legal obligations.
If you are an end user in a Workspace owned by someone else and need to update, delete, or receive information about your account, please contact the organization that owns the Workspace.
We may make updates to this Privacy Policy periodically. If we make significant changes that would result in additional uses or disclosures of your personally identifiable information, we will notify you of these changes through email. However, for non-significant changes that would not significantly affect our use of your personal information, we may not send an email notification. We recommend checking this Privacy Policy page regularly for any updates. If you find any non-significant changes unacceptable, please contact us immediately and discontinue using our service until the issue is resolved. Your continued use of our service after any non-significant changes are posted means that you accept those changes.
If you have any questions or concerns about the Privacy Policy or feel that we are not following it correctly, please contact our Privacy Agent through email at support@roboresponse.ai
Please avoid sending or disclosing sensitive personal data like social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership on or through RoboResponseAI Services.
If you do submit user-generated content that contains sensitive personal data, you consent to our processing and use of it in accordance with this policy.
Your use of the RoboResponseAI Service signifies your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use the RoboResponseAI Service. If there are changes to the Privacy Policy that do not significantly affect the use or disclosure of your personally identifiable information, your continued use of the RoboResponseAI Service means that you accept those changes.