Effective as of: 06th May, 2023
The commitment we make to our employees are guided and controlled by our internal regulations and policies for employment. We are committed to maintaining transparency with our customers and employees and safeguarding your data privacy at all times.
To use certain features of the RoboResponseAI Service, you will need to create an account. We will ask you to provide us with certain information, including personally identifiable information and non-personally identifiable information. We may also obtain personally identifiable information from you if you contact us with questions or comments.
We collect two types of information: personally identifiable information and non-personally identifiable information.
Personally Identifiable Information refers to any information that can be used to identify or contact you, such as your name, job title, company name, IP address, address, email address, telephone number, and billing or credit card details.
Non-personally identifiable information refers to information that cannot be used to identify or contact you on its own, such as demographic data (e.g., age, gender, profession), IP addresses, browser types, and domain names. This information may also include statistical data about the use of the RoboResponseAI Service. When non-personally identifiable information is combined with other identifiers such as your zip code and street address, it may become part of your personally identifiable information if it enables your identification. However, if the same pieces of information are taken alone or combined only with other non-personally identifiable information such as your account preferences, they may be considered non-personally identifiable information.
We do not engage in the sale of any data, including your personal data. Our collection and processing of your personal data is in compliance with relevant data protection and privacy laws. Certain personal data needs to be collected and processed in order to grant you access to RoboResponseAI.
By creating an account with us, you have agreed to provide this data in order to access our services. You maintain the right to withdraw such consent at any time.
We gather data about your usage of our Services, such as browsing our websites, clicking on links, accessing certain features, and performing specific actions within the Service, which may include:
Services Usage Information: We collect information about your use of the RoboResponseAI Service, such as the features you use, teams you belong to, attachments you upload, and search terms you use. We also gather data on the individuals and teams you engage with and your mode of interaction with them, including your most frequent collaborators and communication patterns.
Information on Device and Connection: We collect information about your device, such as the type of device you use, your connection settings, operating system, browser type, IP address, and crash data. We may use your IP address to approximate your location and provide you with a better Service experience.
Log Files: We gather non-personal information via Internet log files, which include user IP addresses, browser types, domain names, and anonymous statistical data related to the use of the RoboResponseAI Service. This data helps us analyze trends, monitor and administer the Service, and gather general demographic information.
We may combine this information with personally identifiable data for the purpose of personalizing your experience on our Service and for evaluating it.
Other service users, third-party services, and our business and channel partners provide us with information about you.
Other Service Users: We may receive information about you from other users of the RoboResponseAI Service. For example, other users may mention you in a conversation, or they may upload content about you. We may also receive your email address from other users if they invite you to use the RoboResponseAI Service.
Third-Party Services: We may receive information about you when you or your administrator link third-party services to your RoboResponseAI account. For example, you may integrate our Services with other services you use to access, store, share, and edit certain content. The information we receive from these services depends on their settings, permissions, and privacy policies.
Other Partners: We may receive information about you and your engagement with RoboResponseAI Services from third-party partners. These partners could be advertising or market research firms that provide us with information about your interest in our Services and online advertisements. We may also receive information that you have made publicly available online or through your device or browser data.
We collect information about you when you use our platform. This includes when you browse our website, use our application, and take certain actions within our platform.
Opt-out: You have the right to opt-out of direct marketing communications, automated decision-making and/or profiling, our collection of sensitive personal data (if any), or any new processing of your personal data that we may carry out beyond the original purpose. Please note that if you opt-out, some features of the platform may be ineffective. You may contact us anytime to opt-out.
Access: You have the right to access the information we hold about you at any time. You can do so by either exporting your team's data if you are an administrator or by contacting us directly.
Amend: If you find any inaccuracies in your personal data, you can contact us to update or correct it.
Move: Your data is portable, which means you can move it to other service providers as you wish.
Erase and Forget: You have the right to request that we erase your data when it is no longer relevant or is incorrect.For any queries related to your personal data and how we use it, you can get in touch with us via email at email@example.com.
We may transfer, store, and process your data, including personal data, outside the country in which you reside. By utilizing our platform, you consent to the transfer, storage, and processing of your data, subject to the terms of our Data Protection Addendum. We will make every reasonable effort to safeguard your data and comply with this policy.
We will keep your personal data only for the necessary duration required for you to use our platform and receive our services unless a longer retention period is required or permitted by law.
We will use the information we collect for the following purposes:
The information we collect helps us gain insights into the RoboResponseAI Service's user base. We may use it to contact you for customer service and billing purposes and to facilitate targeted advertising. Additionally, we send a welcome email to new account holders, as well as emails related to invitations, demos, webinars, newsletters, and reactivating inactive accounts. Rest assured, we always offer an unsubscribe option in any email communication we send you.
We take the security of your information very seriously and have implemented appropriate technical and organizational measures to protect it. We use industry-standard security protocols to protect your information during transmission and storage, and our employees and contractors are required to adhere to strict confidentiality policies.
You have the right to access, correct, update, or delete your personal information at any time by contacting us at firstname.lastname@example.org. You also have the right to object to the processing of your personal data, to restrict the processing of your data, and to receive a copy of your data in a structured, machine-readable format.
The RoboResponseAI Service is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that we may have inadvertently collected personal information from your child, please contact us immediately so we can take appropriate action.
We may disclose your information, including personally identifiable information, in good faith when required to comply with an applicable statute, regulation, rule, subpoena, search warrant, court or regulatory order, or other valid legal process. We may also disclose personally identifiable information in special circumstances, such as when we have reason to believe that it is necessary to identify, contact, or bring legal action against someone who may be violating our Terms of Service, detect fraud, or protect the safety and security of our users, the RoboResponseAI service, or the public. We are subject to the investigatory and enforcement powers of the relevant authorities.
In certain cases, we may need to disclose an individual's personal information to public authorities in response to a lawful request, such as for national security or law enforcement reasons.
We take measures to safeguard your information and maintain its security, including physical, electronic, and managerial procedures to prevent unauthorized access, protect against data breaches, and ensure proper use of your information. However, no security system is entirely foolproof, and errors or intentional misconduct can occur. If the law imposes a duty to protect your personally identifiable information, you agree that intentional misconduct will be the standard used to measure our compliance with that duty.
We may transfer personally identifiable information collected through the RoboResponseAI Service to our personnel or third parties located throughout the world. The RoboResponseAI Service may also be hosted and viewed anywhere in the world, including in countries without data protection laws. By using the RoboResponseAI Service and submitting your information, you agree to the trans-border transfer and hosting of that information. If you are accessing the RoboResponseAI Service from a jurisdiction with personal data regulations that differ from those of the United States, please note that all aspects of the RoboResponseAI Service are subject to the laws of the United States and the State of California, USA, regardless of your location.
California Privacy Rights:
California consumers may exercise their rights under the CCPA by contacting us at email@example.com. Upon receiving a request, we will verify your request using the information associated with our services, including your email address, and may require government identification. If you wish, you can also authorize an agent to make requests on your behalf.
RoboResponseAI does not currently take any action in response to Do Not Track requests.
You have the right to request updates or corrections to the information Technitive Solutions collects, depending on your relationship with us.
To ensure the security of your information, we may take reasonable steps, such as requesting a unique password or verifying your identity, before granting access or making corrections. It's important that you keep your account information and password confidential.
While we will do our best to update, correct, change, or delete your personal information, please note that it may not be technically possible to remove every record of your information from our systems. Additionally, we may need to retain certain information to protect against accidental loss, backup our systems, or comply with legal obligations.
If you are an end user in a Workspace owned by someone else and need to update, delete, or receive information about your account, please contact the organization that owns the Workspace.
Please avoid sending or disclosing sensitive personal data like social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership on or through RoboResponseAI Services.
If you do submit user-generated content that contains sensitive personal data, you consent to our processing and use of it in accordance with this policy.